Suspension service By Post –
I do not run a diary for routine service work. My aim is get fork and shock services turned around as soon as possible, for an up to date turn around time please look at the bottom of the home page.
Below I have outlined the process of sending your suspension unit for service.
Deposit – A deposit for all postal servicing needs to be purchased on the shop page before sending the unit off. This covers the initial strip and inspection, along with the return postage. You will then receive an email will delivery address and further information.
Packaging – I recommend sending forks in a heavy-duty cardboard box with dimensions (1000x200x100). Suspend the fork in the box with polystyrene blocks, cut out for the forks to sit in, this stops the fork from resting directly on the cardboard. Then pack all spaces with a suitable filler e.g. bubble wrap. If the seals have an oil leak, wrap the stanchion and seal with a cloth and tape in place. Posting a shock is easier, ensure there is sufficient packing on all sides of the shock.
Information – In the box ensure to enclose contact information, I regularly receive multiple units on the same day, this means simply adding your contact information online is not enough to link them to your unit. Fields required – Name, Address, phone number, email.
If you are having any issue with the unit please leave a note explaining the issue fully or requestion a call back.
I also need to know if the fork or shock has ever been set-up or tuned previously, if so please include all set-up data you have from this. I strongly advise you to send an email or call prior to posting if your unit is none standard.
Postage – I highly recommend sending your unit with DPD door to door service, costing Around £15 for next day delivery. This service allows a box up to 1m in length and includes insurance, please fully read the postage small print prior to sending.
Inspection call – After I have received the package, I will get the unit stripped and inspected, if there are no issues found with no additional items required, on a standard service I will continue with the work as required. At this point if anything is noted, I will ring to discuss further.
Completion and final payment – The work is then carried out. Once completed a final invoice will be sent, payment can be made by back transfer or by card over the phone.
Return – Once work is completed and payment made, I will get the unit packaged and the postage arranged for the following day.
